How to Unsubscribe Users from WhatsApp Sender List?

Lets address first why you need an unsubscribe option while sending messages. Well, if you don't have it, your users might use the 'Report Spam' option when they receive the message. This could get you blocked from WhatsApp. So, it is always safe to have an unsubscribe list.

The receiver can have many reason to unsubscribe, such as customers losing interest in your product or service, or they may have opted for a competitor. Or it could be that they are just not interested in receiving your messages. Whatever the reason may be, it is important to have a process in place to unsubscribe users efficiently and professionally. In this guide, we will show you how to unsubscribe users from a WhatsApp list, step-by-step.

In the first part of the article, we will show you a tool you can use to send messages to a list of people and at the same time keep an unsubscribe list. In the second part of the article we suggest some practical business consideration and solution.

How To Unsubscribe Users From WhatsApp List?

You can use Chrome extension when sending messages to a lit of customers. Furthermore, you can have an opt-out message at the end of the message to inform the users how to unsubscribe to your message list. When someone responds with opt-out, then you can add them to the blocked list. will automatically detect blocked numbers and will skip sending messages to them. Please follow these steps to use it.

To do this, just go to and add the extension to your Chrome browser

The screenshot shows the homepage of

After adding the extension to your Chrome browser, head to your WhatsApp Web. The pane will appear on the upper right corner of the page.

The screenshot shows how looks on WhatsApp Web.

To inform users about your message list opt-out system, you can add the following message to the bottom of each communication: "Please respond with UNSUBSCRIBE if you no longer wish to receive our messages." This will provide you with a way to identify those who wish to opt-out and help you maintain an up-to-date contact list.

The screenshot shows a sample message with unsubscribe on the bottom.

In addition, if a user blocks your number, will automatically exclude it from your message list when sending messages, in case you forgot to remove the user manually.

Why Customers Are Unsubscribing

If you're experiencing a high rate of unsubscribes, it's essential to identify the root cause and find ways to fix it. In this article, we will discuss some common reasons why customers unsubscribe to WhatsApp announcements and suggest solutions for each.

Frequency of Messages

Sending too many messages can overwhelm customers and lead to unsubscribes. Additionally, customers may be annoyed if they receive messages at inconvenient times, such as late at night or early in the morning.

Solution: Be mindful of the frequency of messages you send to your customers. Consider the time zones of your customers and send messages during appropriate hours. Allow customers to choose the frequency of messages they receive.

Irrelevant Messages

Sending messages that are not relevant to customers can cause them to lose interest and unsubscribe from your list. For example, if you are a restaurant owner and sending messages about discounts on meat dishes to vegetarians, they are unlikely to be interested.

Solution: Segment your customer list and send targeted messages to specific groups. By doing so, customers will only receive messages that are relevant to them, which will improve their experience.

Poor Timing

Customers may unsubscribe from your WhatsApp list if they receive messages at inconvenient times. For example, customers may not appreciate receiving messages during their work hours or when they are in the middle of an important task.

Solution: Send messages during appropriate hours and allow customers to choose the timing of the messages they receive.

Lack of Value

If customers do not find value in the messages they receive, they are likely to unsubscribe. Messages that are perceived as spammy or do not provide value to customers can cause them to lose interest.

Solution: Ensure that the messages you send to your customers are informative and valuable. Use messaging to provide exclusive offers or valuable information that customers cannot receive elsewhere.

Technical Issues

Technical issues, such as message delays or errors, can lead to customers unsubscribing. If customers receive messages late or not at all, they may lose interest and unsubscribe.

Solution: Test your messaging system to ensure that it is functioning correctly. Send text messages to a few customers to check if they are receiving messages on time.


In conclusion, unsubscribing users from your WhatsApp list is an important task that requires careful attention to detail and a professional approach. By following the steps outlined in this guide and keeping best practices in mind, you can handle the process with ease and maintain a positive relationship with your customers. By creating a seamless unsubscription process, you can show your customers that you value their time and respect their preferences, which can ultimately help improve customer loyalty and retention.

If you are a business owner looking to improve your WhatsApp marketing strategy, it is important to stay up-to-date with the latest trends and best practices.

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